EXCHANGE - RETURN POLICY

EXCHANGE - RETURN POLICY

We apply Exchange Policy (for eligible items) Only. 

No Refund is applicable.

SALE ITEMS EXCHANGE

Only regular priced items may be exchanged.

Unfortunately Sale items or Items on special promotion or clearance items CANNOT BE EXCHANGED.

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email: info@kalopsia-uae.com

ITEMS EXCHANGE

• Exchange delivery will be subject to a 50AED fees, 25aed for sending the new order + 25AED returned the exchanged item to us.

• Our Exchange policy lasts 2 days. If 2 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.

• To be eligible for an exchange, your item must be unused and in the same condition that you have received. It must also be in the original packaging with our tag.

• To complete your exchange, we require a receipt or proof of purchase. Can be found on your email.

• We are not able to accept returns or exchanges of Necklaces & pierced earrings (including sets with pierced earrings) due to hygienic reasons. This applies even in cases where the earrings have never been worn.

• Customized products cannot be replaced or returned

• Any item not in its original condition, damaged or missing parts for reasons not due to our error, is not eligible for exchange.

• Any item that is returned more than 5 days after delivery, is not eligible for exchange.

For any information or complaints about the above please contact us through email: info@kalopsia-uae.com or WhatsApp: 0542464234